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Privacy Policy

What is this Privacy Policy for?

This privacy policy is for the website gridedge.ai served by Grid Edge Limited and governs the privacy of its users who choose to use it. This policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website, and website owners. Furthermore, the way this website processes, stores, and protects user data and information is detailed within this policy.


The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy, including the Data Protection Act 2018 (DPA) and the UK General Data Protection Regulation (UK GDPR).


Use of Cookies & PECR

This website uses cookies to better the user’s experience while visiting the website. In accordance with the Privacy and Electronic Communications Regulations (PECR), this website uses a cookie control system allowing the user on their first visit to allow or disallow the use of cookies on their computer/device. This complies with legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

  • What are cookies? Cookies are small files saved to the user’s computer’s hard drive that track, save, and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience.
  • Blocking Cookies: Users are advised that if they wish to deny the use and saving of cookies from this website, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.
  • Tracking: This website uses tracking software provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save, or collect personal information.

Information Collection and Basis of Processing

Grid Edge Limited may process personal data such as your name, email address, IP address, contact information, and the name of your organisation, which is necessary in order to provide you with the service. This information is collected and stored via various programmes (such as HubSpot and Google) and our own platforms.

Under the UK GDPR, we process your personal data under the following legal bases:

  • Contract: (Article 6(1)(b)) Where processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.
  • Legitimate Interests: (Article 6(1)(f)) Where processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject.
  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., marketing).

Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 2018 (DPA) and the UK General Data Protection Regulation (UK GDPR).

This website and its owners use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe to any email newsletter programme the website operates, but only if this was made clear to you and your express permission was granted, or whereby you have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to.

Data Transfers and Handling

Grid Edge Limited stores the vast majority of the data it handles in either the UK or the European Economic Area (EEA). Under certain circumstances, your data may be transferred to countries outside of these areas. Such transfers are only carried out where:

  • The destination country has been found to provide an adequate level of protection for personal data ("adequacy regulations"); or
  • Appropriate safeguards are in place (such as the use of Standard Contractual Clauses or the International Data Transfer Agreement) to protect your data.

Grid Edge Limited will never sell your data, and will only ever provide your data to a third party for the purposes of providing services to you, or where required by law.

Data Subject Rights

Under the DPA 2018 and UK GDPR, you have certain rights over how your data is processed. The following rights apply to your personal data:

  1. The right to be informed: The right to be provided with clear, transparent, and easily understandable information about how we use your data.
  2. The right of access: The right to obtain a copy of your personal data (commonly known as a "subject access request").
  3. The right to rectification: The right to have your personal data rectified if it is inaccurate or incomplete.
  4. The right to erasure: The right to be forgotten; this enables you to request the deletion or removal of your personal data where there is no compelling reason for its continued processing.
  5. The right to restrict processing: The right to ‘block’ or suppress further use of your information in certain circumstances.
  6. The right to data portability: The right to obtain and reuse your personal data for your own purposes across different services.
  7. The right to object: The right to object to certain types of processing, including processing for direct marketing or profiling.
  8. Rights in relation to automated decision making and profiling: The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you.

To exercise any of these rights, please email hello@gridedge.co.uk


Data Protection Complaints

Under the Data (Use and Access) Act (DUAA), which updates the UK General Data Protection Regulation and the Data Protection Act 2018, data subjects have the right to raise a complaint regarding the processing of their personal data with the data controller.

Data subjects may submit a data protection complaint directly to Grid Edge by emailing hello@gridedge.co.uk. Complaints may include relevant details, such as the identity of the complainant, contact information, and a description of the concern. Complaints will be accepted by email, telephone, in writing, via the website contact form, in person, or through any member of Grid Edge staff.

A complaint may also be submitted by an authorised representative on behalf of the data subject. Authorised representatives may include family members, solicitors, or other organisations. Grid Edge may require evidence of authority, such as a Legal Power of Attorney or a signed Letter of Authority, to confirm the representative is duly authorised to act on behalf of the data subject.

Grid Edge will acknowledge receipt of a data protection complaint within thirty (30) calendar days of receipt and will provide a response without undue delay, in accordance with applicable data protection law. For full details of Grid Edge’s data protection complaints procedure, including timelines, investigation process, and escalation, please refer to the Grid Edge Complaints Policy at https://gridedge.ai/data-protection-complaints.

Data subjects who remain dissatisfied with Grid Edge’s handling of a complaint may lodge a complaint with the Information Commissioner’s Office, the United Kingdom supervisory authority for data protection, in accordance with Articles 77 and 78 of the UK GDPR. Further information is available at https://ico.org.uk/concerns/ or via the ICO helpline on 0303 123 1113.