Under the Data (Use and Access) Act (DUAA), which updates the UK General Data Protection Regulation and the Data Protection Act 2018, individuals have the right to raise a complaint directly with a data controller about how their personal data is handled.
This section explains how you can raise a data protection complaint with Grid Edge.
A data protection complaint relates to how we collect, use, store, share or otherwise process your personal information.
This may include concerns about:
You can raise a data protection complaint by emailing: hello@gridedge.co.uk
Please include your name, contact details and a clear description of your concern, together with any relevant supporting information.
You are not required to use a specific form or follow a set process. Data protection complaints will also be accepted:
If we receive your complaint through another channel, it will be directed to the appropriate team for handling.
If we have reasonable doubts about your identity, we may request proof of ID (but only where necessary).
Complaints may also be made on your behalf. As with privacy rights, a family member, solicitor, or other relevant organisation may raise a complaint for you. In such cases, we may require appropriate evidence of authority, such as a Legal Power of Attorney or a signed Letter of Authority confirming they are authorised to act on your behalf.
We will:
If we are able to fully investigate and resolve your complaint within 30 days, we may provide our acknowledgement and outcome together.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk/concerns/
For more information about how we process personal data, please see our Privacy Policy:
